Repairs
We stand behind our pieces for a lifetime. Though we have done our best to ensure the best quality of your garment, we understand that sometimes items can need routine maintenance to keep in good working order. If your item is in need of repair, please fill out the below form.
REPAIR PROGRAM TERMS
Our repairs are free of charge.
We are only able to accept items to be repaired upon submission and approval of the repair request form. You should receive a response within one week notifying you of your repair request status. Please do not send any items without prior approval - your shipments will not be accepted.
Turnaround for repairs can be up to ten weeks -- timing is subject to the current flow of our ongoing production. We will stay in touch with each customer on the timeframe of each repair.
Customers are responsible for the cost of shipping to send the item(s) to be repaired. After the item is repaired it will be returned to you free of charge.
At this time, our repairs program is limited to customers shipping to and from an address located within in the UK. We hope to be able to provide our international customers with this option in due course. We are committed to this cause.
We are not liable for any lost or stolen merchandise incurred during shipping and we therefore recommend providing tracking information with your shipment. We reserve the right to refuse any return that does not comply with the conditions stated above.
REPAIRS WE OFFER
New Petersham ribbon
New lining
Moth hole repairs
Steam and brush
Restiffen and reshape
New hat band
New sweat band.
REPAIRS WE DO NOT OFFER
New hat body
Retrim/new designs.
Simple fixes — simple fixes, such as a missing stitch, may be able to be cared for at home.
To fit — over time hats naturally begin to fit to their owners. If worn consistently in heavy rain, they may begin to shrink owing to the natural materials of our products. After five years, we are happy to reshape your products to fit original sizing. If under this time warranty, we are unable to offer this service.