HAT HIRE AND CARE GUIDE

How to hire and care for your rental.

POSITIONING YOUR HAT

Most headpieces are worn to the right hand side of the head sitting slightly on the forehead, allow about a finger gap between the base of the hat and the eyebrow.  If in doubt don’t hesitate to ask us!

TIPS FOR KEEPING YOUR HAT SAFE

Avoid Rain –  Care should be taken when wearing a hat in the rain and should be kept under an umbrella at all times.   They are very vulnerable if subjected to rain and even the slightest drizzle can damage a hat beyond repair.

Wear light make-up – make-up and oily marks on hats are difficult to remove, where possible we recommend not wearing foundation on the part of the forehead where it touches the hat.  Blot your skin with a tissue to remove oil before putting on your hat.  Please do not attempt to clean make-up or marks off yourself as this may make damage worse.

Perfume - please apply perfume before putting on your hat and kindly refain from spraying the hat afterwards!  The moisture of the perfume will damage the hat and all hats are cleaned by the team between each hire.

Wash and dry hands – Oily marks from moisturiser or food will mark hats and its very difficult to remove these.  Wash and dry your hands before taking the hat on or off.  Please do not attempt to clean marks off yourself as this may make damage worse.

Removing and storing your hat – be mindful of putting your hat away safely during the event, remember that hats are not as robust as you are!  Ideally store the hat back in its box and put it somewhere safe (not under a table, behind a bar or on a chair).  At weddings please do not use ‘hat pegs’, moisture on the marquee will damage the hat as will using a peg on the hat itself.

PLEASE NOTE

If a hat, headpiece or headband is lost, stolen, or returned in a damaged (including any dents, loss of decoration or water damage) or dirty condition that exceeds normal wear and tear, as determined by Tiffers in its sole discretion there will be a replacement charge up to the retail value of the piece charged to the hirer.

CHOOSE YOUR STYLE

Browse our selection of hats for hire and for purchase on our sales and rental website.

CHOOSE YOUR HIRE PERIOD

We currently offer rentals for three or seven days. You can also book multiple weeks should you need to book for longer than one week, subject to availability.

SELECT HIRE PERIOD

You will receive your hat on or before this date.

PAY FOR YOUR HIRE ON OUR RENTAL WEBSITE

A security deposit of £50 of the hire fee will be held whilst the hat is out of the studio.

RECEIVE YOUR HAT

Your hat will be posted to you and will arrive on or before day one of your hire.

RETURN YOUR HAT (ON OR BEFORE THE END DATE OF BOOKING)

Pack up the hat in the same or similar secure packaging your hat was sent (please do not use tape on the hat box) and send the hat back next day special delivery on or before the final day of your hire so that we receive it the following day.  Please note if the final day falls on a Sunday or bank holiday please send back the next working day.

FURTHER INFORMATION

If a hat, headpiece, or headband is lost, stolen, or returned in a damaged (including any dents, loss of decoration or water damage) or dirty condition that exceeds normal wear and tear, as determined by Tiffers in its sole discretion there will be a replacement charge up to the full retail value of the piece charged to the hirer.

If the hire is returned late please note you may be charged an overdue fee.  For example on a three-day hire for a hat of hire value £40 if your hat is late there will be an additional cost of £20.  This is because the hire has extended into a new period which likely impacts another persons hire.

If you know your hire has been damaged and or it will be returned late we would very much appreciate you letting us know in advance so we can make sure we can arrange replacement hire for other customers.

ROYAL ASCOT AND JUNE HIRE

Please note hire for the month of June is for three days only to allow for others to hire the piece during the same week.

CANCELLATION POLICY

Two weeks prior – full refund

One week prior – 50% refund

Less than three days – no refund

Please contact us for any further enquiries or further information.